The biggest process transformation so far relates to the structural changes I described above. We’ve got quite a bit of it licked fairly rapidly because our technology partner had anticipated some of our needs – it seems we’ve not been the only ones thinking hard about social business.
Obviously we have a very long road ahead of us. The idea that we might collate and synthesize insight and knowledge from all influence flows in combination remains little more than that, an idea. We have greatly expanded our social analytics, measurement and workflow capabilities though, and we’re using our enterprise social network much more aggressively.
In particular, we are tweaking mechanisms for identifying expertise that might have been under-appreciated to date; making communication more open and accessible; seeing if teams might assemble organically; and making it all more searchable (looking for an answer) and discoverable (maintaining awareness).
John is heads down in some vendor communities teasing out best practice that should get us in better shape to execute our vision in the coming years. It should prepare us to take full advantage of the new components as they emerge, and to do so quickly.
He talks a lot about resource description frameworks and linked data, if these mean anything to you. Ask your IT people. Actually, buy them a coffee – they’re your new best friends so make it a good one.