Forty six

William and I shared a car to the restaurant that evening. I mention it only because he made an interesting observation that hadn’t occurred to me.

“Do you recall the feedback you got from those recruitment people Lorenz uses?” he asked.

“There was lots of it. Which bit?”

“That stuff about constructed empathy. I was just thinking, listening to your concluding comments today, that what you’re actually doing is building that quality into the business.”